Terms and Conditions

Last updated: 13 October 2026

1. Who we are

The website pinecoastvillas.com is operated by Pedro João Paiva Monteiro dos Santos, a self-employed professional (sole trader) trading as Pine Coast Villas, tax number (NIF) 207361916, with business address at Rua de Goa, Lote 1, Cabanas, 2950-628 Quinta do Anjo, Palmela, Portugal and email hello@pinecoastvillas.com.

Activity: CAE 55400 – accommodation intermediation services. VAT: exempt under Article 53 of the Portuguese VAT Code.

2. Our role

Pine Coast Villas promotes holiday homes on the coast between Sesimbra and Melides and forwards booking requests to their owners.

  • We are not a travel agency and we do not sell accommodation in our own name.
  • The accommodation contract is made directly between the guest and the owner, who holds the property's local accommodation (AL) registration.
  • We do not receive payments from guests. All payments are made directly to the owner, who issues the corresponding invoice.
  • Our fee is paid by the owner. We do not charge guests anything.

3. How a booking request works

When booking through the site becomes available, the process is as follows:

  1. Choose the property and dates and send a request. A request is not a booking and does not commit you to anything.
  2. We forward the request to the owner, who confirms or declines availability and conditions.
  3. If the owner confirms, we let you know and pass on your contact details to them.
  4. The owner tells you the payment terms, the cancellation policy and the house rules. The booking is only binding on the terms you agree with the owner.

4. Prices and availability

Prices and availability shown on the site are indicative and based on information provided by the owners. If there is any difference, the conditions confirmed by the owner before the booking prevail. The municipal tourist tax, where applicable, is charged by the owner.

5. Cancellations and house rules

The cancellation policy, security deposit and house rules are set by each owner and communicated before the booking is confirmed. Cancellation or change requests should be addressed to the owner. We can help bridge the conversation, but the decision is theirs.

6. Reviews

  • We only accept reviews from guests who stayed in a property booked through us.
  • We check each review before publishing it and may decline content that is offensive, false, contains third parties' personal data or is unrelated to the stay.
  • We do not edit reviews and we do not offer anything in exchange for them.
  • By submitting a review, you agree to its publication on the site with your first name and month of stay.

7. Site content

The texts, design and the Pine Coast Villas brand belong to us. Property photos belong to their owners or authors. Destination photos under open licences are credited with the author's name and the licence. Site content may not be reproduced without permission, except under the terms of those licences.

8. Liability

  • The accommodation service, the condition of the property and compliance with the booking conditions are the owner's responsibility.
  • We make every effort to keep the information on the site accurate and up to date, but we cannot guarantee that it is always free of errors.
  • We are liable for our promotion and forwarding service in accordance with the law. Nothing in these terms limits the rights that the law grants to consumers.

9. Complaints and dispute resolution

You may submit complaints to hello@pinecoastvillas.com or through the Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico).

In the event of a consumer dispute, you may turn to an alternative dispute resolution entity: Lisbon Consumer Dispute Arbitration Centre (CACCL) — www.centroarbitragemlisboa.pt. More information is available on the Portuguese Consumer Portal, www.consumidor.gov.pt.

10. Governing law

These terms are governed by Portuguese law.

11. Changes

We may update these terms. The version in force and the date of the last update are always shown on this page. Changes do not apply to requests already sent.

In case of any discrepancy between the Portuguese and English versions of these pages, the Portuguese version prevails.